Warranty Statement

This limited warranty shall apply to the sharp mobile product (the Product). Sharp mobile warrants that the product is at the time of its original purchase free of defects in materials and workmanship (limited warranty). This limited warranty does not affect your statutory rights.

This Limited Warranty is subject to the following terms and conditions:

  1. This Limited Warranty is given only to the original purchaser of the Product (Customer). This Limited Warranty may, however, be transferred to any individual to whom the Product is sold, where SHARP MOBILE has consented in writing to the transfer (and SHARP MOBILE will not unreasonably refuse consent). It shall neither exclude nor limit a) any statutory rights of the Customer or b) any of the Customers rights against the seller/dealer of the Product.
  2. Unless otherwise agreed by the Customer, this Limited Warranty shall last for twelve (12) months from the date of original purchase for mobile devices (Warranty Period). Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
  3. Throughout the Warranty Period SHARP MOBILE or its authorized agent will, at their discretion, without charge and subject to Clause 7 repair or replace a defective Product. Repair or replacement may involve the use of functionally equivalent reconditioned unit. SHARP MOBILE will return the repaired Product or replaced with another functional equivalent Product to the Customer in good working condition. All replaced faulty parts or components will become the property of SHARP MOBILE.
  4. This Limited Warranty applies only to the hardware components of the Product as originally supplied and does not apply to any software or other equipment.
  5. If SHARP MOBILE repairs or replaces the Product, the repaired or replaced Product shall continue to be warranted for the remaining time of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.
  6. Before returning any unit for service, Customer is advised to back up their personal data and remove any confidential, proprietary, or personal information from the Product. SHARP MOBILE is not responsible for the damage to or loss of any programs, data, or removable storage media.
  7. This limited warranty shall not apply if the defect was caused through any of the following:
    • the Product serial number, the accessory date code, the IMEI number, the water indicator or the warranty seal has been removed, erased, defaced, altered or is illegible; or
    • deterioration of the Product due to normal wear and tear; or
    • use other than in accordance with the user manual, rough handling, exposure to moisture, dampness or extreme thermal or environmental conditions or a rapid change in such conditions, corrosion, oxidation, unauthorized modifications or connections, unauthorized opening or repair, repair by use of unauthorized spare parts, accidents, forces of nature, or other actions beyond the reasonable control of SHARP MOBILE (including but not limited to deficiencies in consumable parts) unless the defect was caused directly by defects in materials or workmanship. This Limited Warranty does not cover physical damage to the surface of the Product including but not limited to cracks or scratches on the LCD screen or camera lens; or
    • the defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified; or
    • the defect was caused by a defective function of the cellular network or other system; or
    • the Product software needs to be upgraded due to changes in cellular network parameters; or
    • the defect was caused by the fact that the Product was used with or connected to an accessory not approved or provided by SHARP MOBILE or used in other than its intended use and where it can be shown by SHARP MOBILE that such defect is not the fault of the Product itself.
    • Due to no assurance of 100% free of dead or bright spots in the manufacturing process of LCD display thus far, the limited warranty shall not apply to LCD display found with dead or bright spots.
  8. The Product may contain country specify elements, including software, If the Product has been re-exported from its original destination country to another country, the Product may contain country specific elements that are not considered to be a defect under this Limited Warranty.

Any claim under this limited warranty is subject to the customer notifying sharp mobile or a sharp mobile authorized service agent of the alleged defect within a reasonable time of it having come to the customers attention and in any event no later than before the expiry of the warranty period.

  1. In the event of Product failure, the Customer should take the following actions:
    • Refer to the user manual in order to identify and possibly correct the problem.
    • If the problem cannot be resolved by reference to the user manual the Customer should then contact the dealer where such Product was purchased or visit your local SHARP MOBILE website, or SHARP MOBILE authorized service center or www.sharpmobile.com.sg for further information.
    • Before the Customer contacts SHARP MOBILE service agent, please ensure the following information is at hand:
      • The model and serial number, IMEI number of the Product.
      • The Customers full address and contact information.
      • A copy of the Customers original invoice, receipt or bill of sale of the purchase of the Product. SHARP MOBILE will provide the Customer with instructions regarding how and when the defective Product should be returned.
  1. This limited warranty states the entire warranty given by sharp mobile to the customer.

In no event shall sharp mobile be liable under this limited warranty for loss of profit, loss of anticipated savings, loss of data, loss of use of the product or any associated equipment, or indirect, incidental or consequental losses or damages of any nature whatsoeverto the fullest extent that those losses or damages can be disclaimed by law.

In any case sharp mobile and its suppliers entire liability under any provision of this limited warranty shall be limited to the amount actually paid by the customer for the hardware. Sharp mobile does not exclude or limit liability for personal injury or death resulting from its own negligence, for defects in the product arising out of its or its manufacturers negligence.

The laws of certain countries may state that the manufacturer may not exclude or limit aspects of its liability to the consumer. Where that is the case, the exclusions and limitations of liability in this limited warranty will not apply. This warranty gives the customer specific legal rights; the customer may also have other rights, which may vary from country to country.

This limited warranty does not affect the Customers statutory rights in law specific to the country of purchase, such rights remain protected. This Limited Warranty will be updated by SHARP MOBILE from time to time. Please visit your local SHARP MOBILE website to obtain the latest version of the Limited Warranty for the Product. For more information and contact support, please refer to SHARP MOBILE webpage at: http://sharpmobile.com.my

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